How do I change the primary email address? To change your primary email address, please send a request from your current registered email to cs@ipserverone.com. Alternatively, you may submit a signed request on company letterhead with a company stamp. In some cases, we may require a completed form for our records.
Introduction To enhance account security, IP ServerOne enforces all users to enable Two-Factor Authentication (2FA) for Customer Portal access starting 15 June 2026. 2FA adds an extra layer of protection by requiring a second verification method (email or authenticator app) in addition to your password. This helps prevent unauthorized access and keeps your account secure.
How do I get an authorization code to transfer my domain name? How to Obtain an EPP Code for Domain Transfer Transferring Your Domain Out of IPServerOne: You can retrieve the EPP code through the IPServerOne Customer Portal. Refer to our guidelines for detailed instructions, or submit a request via the Portal Help Center or
When Will My DNS Changes Take Effect? After updating your domain’s DNS settings, changes typically start propagating within a few hours. However, full propagation across all internet service providers (ISPs) can take up to 72 hours. This also applies to domains that have been renewed after expiration, as the domain status update will follow the
Introduction Keeping your services active is essential for smooth operations, and renewing them through our Customer Portal is quick and straightforward. Whether your services are approaching expiration or have already expired, you can easily manage the renewal process online. A secondary user with billing permissions can also assist with the renewal if needed. Note: This
Introduction If you own a domain with extensions like .com, .net, .org, .biz, .asia, .fm, .asia or other country-specific domains, updating DNS records is necessary when managing services such as websites and emails. This can be done through the Domain Management Portal if your domain is using the Webnic Registrar name servers: ns1.ezydomain.com and ns2.ezydomain.com.
How to upgrade or downgrade my Cloud instance? You can easily upgrade or downgrade your instance through the customer portal. For detailed instructions, please refer to the following guide: How to Resize a Cloud Instance. If you require further assistance, please submit your inquiry via https://www.ipserverone.com/contact-us-via-chat/, and one of our sales consultants will reach out to
FAQ: What are the charges if I have exceeded 1TB network usage? Pricing Calculation for Data Usage Exceeding 1TB Once you exceed 1TB, the following pricing applies: 1 TiB to 10 TiB: MYR 0.44 per GiB 10 TiB to 50 TiB: MYR 0.31 per GiB 50 TiB and above: MYR 0.30 per GiB Note: The
Why my Cloud instance (hourly cloud) disabled? A cloud instance will be automatically disabled if your cloud credit balance is insufficient. To reactivate your instance, please top up your cloud credit with a minimum of RM50. Once the credit is updated, our system will automatically enable your instance again. However, if your instance does not
How the Instance (hourly cloud) charge when in STOP or SHELVE status? When you stop or close an instance (which means it is powered down): Instance Charges: You will still incur charges based on the resources and RAM used, though the cost will be lower than when the instance is in a ‘Running’ status. Pricing