Can I purchase .edu.my domain with IP ServerOne? Domain .edu.my is a restricted category domain name, similar to .gov.my and .mil.my. Since these are restricted domain categories, they can only be registered directly through MYNIC, the official registry authority for Malaysian domains. To register a .edu.my, .gov.my, or .mil.my domain, you may proceed directly
Is there an API for resizing Cloud Instance? Unfortunately, we do not currently support API commands for resizing your Cloud Instance. As a workaround, you can scale your instance manually by logging into the Customer Portal. Please refer to the step-by-step guide provided in this LINK. For additional assistance or if you encounter
How to rename an email address in DirectAdmin? Yes, you can rename an email address in DirectAdmin by editing its username under Email Accounts in the Email Manager. However, please remember that this WOULD NOT automatically update elsewhere. You will also need to manually change the address in any linked features like Autoresponders,
Will there be downtime when I resize my cloud instance’s CPU and RAM? Yes, there will downtime when resizing the cloud instance because it alters the underlying physical hardware allocation. The instance resizing window generally lasts between 2 to 10 minutes. You may refer to our Knowledge Base for the step of resizing
Do Smartermail got recall function? Unfortunately, the Smartermail does not have a built-in email recall or “undo send” function. Once you click Send in SmarterMail, the email is immediately pushed into the outgoing spool and delivered via standard SMTP rules. After the recipient’s mail server accepts it, it cannot be pulled back. The
Why can’t I submit a visitation request? There are several common reasons why you may be unable to submit a visitation request through the IP ServerOne Customer Portal: 1. Incomplete required informationEnsure all mandatory fields are filled in, such as data center, rack number, visitation date and time, purpose of visit, and visitor details.
FAQ: Why can’t I reach the support number 03-20261688? The number 03-20261688 is currently temporarily unavailable due to a backend issue. In the meantime, you may reach our Customer Support or Technical Support team via our alternative number: +603-8318 1688 for any inquiries. Alternatively, you may submit a support request through our ticketing platform via
Why does enabling auto-renewal take so long? The standard process for enabling auto-renewal is immediate if you already have a credit/debit card added to your account. However, if there is no card saved in your Customer Portal, you will need to add your card details first. This process takes approximately 2 to 3 minutes,
When IP ServerOne start e-invoice? IP ServerOne follows the Malaysian government’s e-Invoicing implementation timeline set by the Inland Revenue Board of Malaysia (LHDN). E-invoicing in Malaysia is not introduced by IP ServerOne independently, but is part of a nationwide phased rollout: 1 August 2024 – Begins for large businesses 2025 – Gradual rollout to
Why do I need an e-Invoice? An e-invoice is required as part of Malaysia’s nationwide initiative to digitalise tax administration and improve business efficiency. The Inland Revenue Board of Malaysia (LHDN) has made e-invoicing mandatory for businesses in phases, covering B2B, B2C, and B2G transactions. You need an e-invoice for the following reasons: Regulatory