FAQ – How to Create Your Own Website 🌐 What are the steps to create my own website? Follow these refined steps—at IP ServerOne, our role is to provide the server infrastructure and hosting services to support your website. We don’t build the website itself, but we ensure it runs smoothly online. 🎯 Step 1:
FAQ – IP Address Issues 🛠️ What to do if you’re having trouble with your IP address If you’re experiencing IP address issues—such as being blocked, unable to access services, or errors in control panels—here are the steps our support team at IP ServerOne recommends: 🔒 1. Check if your IP is blocked by our
Can I retrieve my previous DNS records after my DNS Hosting plan has been terminated? If your DNS Hosting service has been terminated, the associated records are no longer available in our live system and cannot be retrieved directly. For further assistance, you may email support@ipserverone.com to inquire whether recovery is possible from our backup.
Root / Full Admin Access ✅ Yes — Full login credentials are provided for both NovaCloud and Dedicated Server subscriptions When you subscribe to NovaCloud (subscription-based) or our Dedicated Server offerings, login details—such as usernames and passwords—will be sent to your authorized email upon provisioning. This gives you full root or administrator control. 📧 How
Do you provide f-secure anti virus? Yes, we offer F-Secure antivirus as an add-on service for customers who subscribe to our server plans. If you’re interested, you may fill out our contact form or email us at sales@ipserverone.com. Our sales consultant will get in touch with you to discuss your requirements in detail.
Is it possible to retrieve the previous DNS records for my domain after i changed? Once your DNS records are updated, the previous configurations are overwritten and are no longer stored in our system. As such, we are unable to retrieve earlier DNS settings after any changes have been applied. Alternatively, you may try to
How to pay using a credit card? You can make payments using a credit card through our Customer Portal. Simply follow these steps: 1. Login to the Customer Portal. 2. Go to Billing & Payment or go to My Services on the left panel. 3. Select the invoices/services that you wish to pay and click
How to reactivate or resume DNS hosting service? To reactivate or resume your DNS hosting service, you need to ensure that your Cloud Credit Points are sufficient, as DNS hosting is a prepaid service charged daily. Here’s what to do: Top up your Cloud Credit Points through the Customer Portal.Guide: How to top up
What should I do if I receive a DNS hosting termination notice? If you receive a DNS hosting termination notice, it means your DNS service is currently in suspended status due to insufficient Cloud Credit Points in your customer account. This notice serves as a reminder that the DNS hosting will be terminated if
Unable to Access Roundcube & Can’t Remember Your Password? 🔐 How can I reset a lost email password if I can’t access Roundcube? You can reset your email password directly through the control panel—DirectAdmin or cPanel—without needing your old password. Choose the guide below based on your control panel: ✅ For DirectAdmin Users Log into