Can you support the local language? Yes, IP ServerOne supports multiple languages, particularly for its website and user-facing platforms. Our services and interfaces are primarily available in English, and we also provide support for local and regional languages, including Bahasa Malaysia and Chinese variants, to better serve customers across Malaysia and Southeast Asia. In
How to check which services are using my hourly credit? Cloud credit is typically used for services such as Nova Cloud instances, GPU instances, Object Storage, DNS Hosting, and other add-on features under cloud services. To check which services are consuming your hourly credit, you may review the transaction history, which shows all deductions
How to request HR email for training and upskilling programs? Our HR functions are outsourced. For any training and upskilling programme invitations or related enquiries, you may send your request via email to cs@ipserverone.com. Our Customer Support team will then assist in escalating your request to the relevant department for further review and consideration.
Do you offer Titan email? Currently, IP ServerOne does not offer Titan Email as part of its email services. Instead, we do provide our own Email Hosting solution using the SmarterMail platform. For customers using hosting control panels such as cPanel or DirectAdmin, IP ServerOne provides the open-source webmail platform Roundcube for managing and
Can I transfer a snapshot from MY region to another region? Currently, it is not possible to transfer a Snapshot from one country region to another region in IP ServerOne NovaCloud. Snapshots can only be used within the same country/region environment where they were created. If you need to reuse the data from a
Why can the secondary account still log in after being removed by the primary account? The secondary user can still log in because the secondary account is a separate user account in the IP ServerOne Customer Portal. Removing the secondary user from the primary account only revokes their delegate access and assigned roles, but
Is there any student price for Cloud services? IP ServerOne provides a student program for cloud services, but it is not a permanent discounted pricing plan. Instead, eligible students can receive free cloud credits through the Cloud for Students program. Students can register using their educational email address (e.g., .edu.my) and submit a request
Does the server ownership transfer form need to be filled out by the legal representative? The server ownership transfer form does not necessarily need to be filled out by the legal representative. However, it must be completed and acknowledged by the authorized person or person in charge of the current account/service. For services such
Is there an automatic reload feature available? Yes, we do provide an auto-reload feature to automatically top up your cloud credit. To use this feature, you must first add your credit or debit card in the Customer Portal. You may refer to this guide to add your card: How to add or remove credit/debit
FAQ: I need human support now If you require immediate assistance from a Customer Support representative, you may chat with our live agent through the live chat platform on the IP ServerOne website. Simply select the “Connect with Support Member” option or type “Human” to be connected with our support team. You will be