What does status pending mean in my support ticket? In the IP ServerOne support ticketing platform, a “Pending” status indicates that your ticket is currently awaiting a response or action before it can proceed further. This may occur in the following situations: Our support team has responded and is waiting for your feedback or
Do you provide services to install or set up a server on a computer? IP ServerOne primarily provides cloud infrastructure, hosting, and server solutions, rather than on-site installation on a personal computer. These services include cloud servers, bare metal servers, and private cloud environments that are ready to deploy and manage online. However, depending
What is the manager’s role? The Manager Role in the IP ServerOne Customer Portal is a role with elevated access that allows a user to manage both account settings and other users under a primary account. A user assigned with the Manager Role can: Manage secondary users – add, remove, and assign roles to
Does IP Server One have a managed database – Postgres? IP ServerOne supports the use of PostgreSQL on its cloud and server environments, where you can install, set up, and manage the database based on your own needs. It can also be deployed on a dedicated server for better performance and flexibility. However, PostgreSQL
Can you support the local language? Yes, IP ServerOne supports multiple languages, particularly for its website and user-facing platforms. Our services and interfaces are primarily available in English, and we also provide support for local and regional languages, including Bahasa Malaysia and Chinese variants, to better serve customers across Malaysia and Southeast Asia. In
How to check which services are using my hourly credit? Cloud credit is typically used for services such as Nova Cloud instances, GPU instances, Object Storage, DNS Hosting, and other add-on features under cloud services. To check which services are consuming your hourly credit, you may review the transaction history, which shows all deductions
How to request HR email for training and upskilling programs? Our HR functions are outsourced. For any training and upskilling programme invitations or related enquiries, you may send your request via email to cs@ipserverone.com. Our Customer Support team will then assist in escalating your request to the relevant department for further review and consideration.
Do you offer Titan email? Currently, IP ServerOne does not offer Titan Email as part of its email services. Instead, we do provide our own Email Hosting solution using the SmarterMail platform. For customers using hosting control panels such as cPanel or DirectAdmin, IP ServerOne provides the open-source webmail platform Roundcube for managing and
Can I transfer a snapshot from MY region to another region? Currently, it is not possible to transfer a Snapshot from one country region to another region in IP ServerOne NovaCloud. Snapshots can only be used within the same country/region environment where they were created. If you need to reuse the data from a
Why can the secondary account still log in after being removed by the primary account? The secondary user can still log in because the secondary account is a separate user account in the IP ServerOne Customer Portal. Removing the secondary user from the primary account only revokes their delegate access and assigned roles, but