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Introduction

Keeping your services active is essential for smooth operations, and renewing them through our Customer Portal is quick and straightforward. Whether your services are approaching expiration or have already expired, you can easily manage the renewal process online. A secondary user with billing permissions can also assist with the renewal if needed.

Prerequisites

• You must have a valid and active subscription.
• The subscription has expired within the past 30 days.

Step-by-step guide

• • Log in to the [IPServerOne Customer Portal].
  • Navigate to the Billing and Payment panel on the left side.
    
  • Click at the Renewals tab and click on the box for the service(s) you would like to renew.
    
  • You may double check at the Renewal Summary and click on Pay Now.
    
  • A pop-up confirmation will appear and you may click on Confirm to proceed.
    

• Choose the payment method and you may click on the Checkout button.
  Important Note⚠️: Ensure that your browser’s popup blocker is disabled to avoid issues during the payment process.

  

• Confirmation
  • Once the payment is successful, your service will be renewed, and a confirmation email will be sent to your registered email address
  • Paid tax invoice and receipt can be retrieved via Customer Portal. Kindly refer here for guide.

Conclusion

Renewing your services through the Customer Portal is fast and straightforward. If you need further assistance or encounter any issues, please contact our billing team at billing@ipserverone.com.

If you need any assistance, please contact our Customer Support team at cs@ipserverone.com.