Why can’t I submit a visitation request?
There are several common reasons why you may be unable to submit a visitation request through the IP ServerOne Customer Portal:
1. Incomplete required information
Ensure all mandatory fields are filled in, such as data center, rack number, visitation date and time, purpose of visit, and visitor details. Missing information will prevent submission.
2. Incorrect portal login or insufficient visitation role
Please ensure you are logged in to the correct Customer Portal account. If you are using a secondary user account, make sure you have been granted the visitation role to request data center access.
3. Secondary user profile is incomplete
If you are assigning a secondary user for the visitation, ensure their profile is fully completed. All compulsory information, including the IC number, must be updated under the primary account before the request can be submitted.
4. Equipment Declaration Form not submitted (if required)
If your visit involves the installation or removal of equipment, you are required to submit both the visitation request and the Equipment Declaration Form. Failure to complete both may prevent or delay your request.
5. Insufficient permissions in the portal
Only authorized users with the appropriate account role can create visitation requests. Please verify that your account has the necessary permissions.
6. System or session-related issue
The portal may occasionally experience temporary issues. Try refreshing the page, logging out and logging back in, or using a different browser.
If you have checked all the above and still cannot submit your request, you may:
- Submit a support ticket via the Customer Portal
- Contact our Customer Support team at 03-83181688 or email us at cs@ipserverone.com for further assistance